Support & Contact • Cryptbrew

We’re here for merchants using Cryptbrew invoicing, payouts, and the iOS app. Reach us by email or WhatsApp.

support@cryptbrew.com

Best for account access, invoices, payouts, settlement, and App Store review questions. Include your Payment ID when relevant.

Email support@cryptbrew.com

(707) 387-4140

Message us on WhatsApp for quicker chat-style help ((707) 387-4140). On a phone this opens the WhatsApp app; on a computer it opens WhatsApp Web or the desktop app if you are logged in. If nothing opens, use web.whatsapp.com first, then try the button again — or email us.

Open WhatsApp chat

What to include

Account email (or Sign in with Apple email) you use in the app
Payment ID (from History) if the issue is about a specific invoice
Approx. time and what you expected vs what happened
Screenshots when helpful (no seed phrases or private keys)

Common topics

Payouts — Lightning address, on-chain fallback, pending forward / retry
Invoices — Lightning, on-chain, altcoins (Trocador), partial payments
Account — login, password reset, Sign in with Apple
Liquidity / Payments Ready — node capacity warnings in the app
Privacy / KYC — data requests and verification questions

Self-serve docs

Help & How It Works — hub model, fees, app tabs
Payouts guide
Privacy Policy
Terms of Service
KYC & Identity
Bitcoin White Paper (PDF)

Company

Cryptbrew LLC SM
California Limited Liability Company · Entity #B20250063201
Sacramento / El Dorado Hills area, California

Merchant portal / waitlist: php.cryptbrew.com

Helpdesk hours

Monday – Friday
9:00 a.m. – 5:00 p.m. Pacific Time (PT)

Email and WhatsApp monitored during these hours.
Closed weekends and major U.S. holidays (we still see messages; replies resume the next business day).
Outside hours we may reply sooner when online, but same-day response is not guaranteed.

Urgent settlement issues: email support@cryptbrew.com with your Payment ID and “URGENT” in the subject line.

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